FAQ
Frequently Asked Questions
Quick answers about lab orders, insurance, scheduling, lab partners, and what to expect when booking OnCall Mobile Labs.
Same-day appointments can fill quickly. Have a question first? Call or message us and we will help you choose the right next step.
Blood Draw Preparation
- Stay hydrated by drinking water before your appointment
- Eat a normal meal unless instructed to fast
- Wear loose-fitting sleeves for easy access
- Inform us of any medications you're taking
- Relax and breathe normally during the procedure
Post-Test Car
- Apply gentle pressure if there's any bleeding at the puncture site
- Keep the bandage on for at least 2 hours
- Avoid heavy lifting with the arm used for blood draw
- Contact us if you experience excessive bleeding or bruising
- Results will be sent to your healthcare provider as requested
Answers
Before you book.
Do I need a doctor’s order?
Yes. A valid lab order from a healthcare provider is required before collection. You can upload your order before the visit, or your provider can send it directly.
Do you accept insurance?
OnCall Mobile Labs charges a mobile visit fee for the convenience of at-location collection. Lab testing fees may be billed separately by your lab provider and may depend on your insurance plan.
How does scheduling work?
You can book online or contact our team for help. Appointment availability may include same-day, evening, or weekend options depending on location and schedule.
Which payment methods do you accept?
We accept all major credit and debit cards as well as HSA/FSA accounts. We do not accept cash since payment is required before a booking is confirmed.
Which labs do you work with?
We coordinate specimen handling based on your provider’s lab order and the lab requirements listed on that order. If you are unsure, contact us before booking and we can help review next steps.
Ready to schedule?
Book your mobile lab visit.
Skip the waiting room and schedule a certified mobile phlebotomist for your home, facility, or office.
Same-day appointments can fill quickly. Have a question first? Call or message us and we will help you choose the right next step.